Submit a Complaint

Share your thoughts on your experience at our practice.


Submit an Admin Request

Request a Doctor’s letter, fit (sick) note, repeat prescription, test results and questions about a referral in addition to general queries.

Finding us

Keys Family Practice
Willenhall Health Centre,
Field Street,
WV13 2NY
  • Please note: For admin and training purposes, our telephone lines are closed between 1pm and 3pm. If you require urgent medical attention during these hours, please call 999.
  • For non-urgent advice and queries, please contact us after 3pm where possible.
Opening Hours
Monday 8:00 am to 6:30 pm
Tuesday 8:00 am to 6:30 pm
Wednesday 8:00 am to 6:30 pm
Thursday 8:00 am to 7:45 pm
Friday 8:00 am to 6:30 pm
Saturday Closed
Sunday Closed
  • Our Extended Access hours are: Tuesday 6.30pm – 8pm


If you need any help our team will be pleased to assist you. We have the following access for our disabled patients and visitors:

  • Disabled parking
  • Disabled WC
  • Induction loop
  • Signing service available
  • Wheelchair access
  • Step free access

Extended Hours

We offer appointments outside of core opening hours every Thursday between 8am – 7:45pm at our Practice. Please contact reception for further details.


For health information and advice, or if you need medical help fast when we are closed, call NHS 111. NHS 111 is the number to call when you need medical help fast but it’s not a life threatening emergency.